This Privacy Policy explains how OUKU NETWORK TECHNOLOGY PTE. LTD. (also referred to as "Ouku," "we," "us," or "our") collects, uses, shares, and protects information when you use Dream Puzzle Journey (the "Game"). OUKU NETWORK TECHNOLOGY PTE. LTD. is the controller of the information described in this Policy unless otherwise stated. Features, service providers, and data practices may differ by platform, country or region, consent choice, and app version.
We may assign a guest player ID, app installation identifier, or similar first-party identifier to maintain game progress, synchronize data where available, prevent fraud, provide customer support, and associate gameplay records with the correct player. Depending on enabled features, we may also process an optional Google platform account identifier, Android Advertising ID, Google App Set ID, Firebase installation or messaging token, Adjust device identifier, Singular device identifier, or another app instance identifier.
The availability of the Android Advertising ID depends on your device, operating system, account settings, and privacy choices. If you reset, delete, or restrict the Advertising ID, providers may receive a reset, unavailable, or limited identifier.
We and our service providers may collect device model, operating system and version, language, country or region, time zone, app version, network type, IP address, SDK version, consent status, technical logs, crash information, performance data, and similar information needed to operate, secure, diagnose, and improve the Game.
We collect information about how you use the Game, such as app launches, sessions, levels entered and completed, gameplay duration, feature interactions, rewards, virtual items, game progress, tutorial completion, milestone completion, and other in-game actions. We use this information to operate the Game, preserve progress, understand player behavior, balance content, troubleshoot service issues, and improve features.
Where advertising or attribution is enabled, we and our partners may process ad impressions, ad clicks, ad format, placement or ad unit, advertising network, campaign, ad group, creative, attribution result, install or reinstallation status, uninstall measurement signals, ad revenue, and related timestamps and technical information. This information may be used to serve ads, limit repetition, prevent fraud, measure campaign performance, attribute installs or re-engagement, and optimize advertising campaigns.
If you make an in-app purchase or subscription, we may process the purchased product, price, currency, transaction or order identifier, purchase token or receipt, purchase status, subscription or entitlement status, and related fraud-prevention information. Purchase and subscription events may be used for analytics and advertising return-on-spend measurement. Purchases are processed by Google Play or the applicable app store. We do not receive or store your full payment card number or bank account details.
Our servers and service providers may receive your IP address when the Game communicates with them. An IP address may be used to derive an approximate country, region, or city for service operation, security, legal compliance, regional configuration, analytics, advertising, or fraud prevention. The Game does not request precise GPS location for these purposes.
We may collect crash reports, stack traces, device state, app version, performance information, and related diagnostics through our own systems or services such as Firebase Crashlytics. This information is used to detect, diagnose, secure, and improve the Game.
If you contact us, we may receive the information you choose to provide, such as your email address, player ID, screenshots, purchase details, device information, and the content of your support request. We use this information to respond to the request, investigate the issue, protect users, and meet legal obligations.
| Data Category | Examples | Purposes | May Be Shared with Service Providers |
|---|---|---|---|
| Device or Other IDs | Android Advertising ID, App Set ID, app instance, attribution or messaging ID | Advertising, attribution, analytics, security, app functionality, uninstall and reinstall measurement | Yes, depending on enabled SDKs, region, and consent choices |
| Approximate Location | Country, region, or city derived from IP address | Regional compliance, advertising, analytics, security, fraud prevention | Yes, where received by advertising, attribution, analytics, or infrastructure providers |
| App Activity | Sessions, tutorial, levels, milestones, feature use, ad interactions | Analytics, app functionality, advertising measurement and campaign optimization | Yes, selected events may be provided to analytics, attribution, or advertising providers |
| Financial Information | Purchase history, product, price, currency, transaction status | Purchase verification, app functionality, analytics, fraud prevention, return-on-spend measurement | Yes, limited transaction and revenue data may be provided to stores, verification, analytics, or attribution providers |
| App Information and Performance | Crash logs, diagnostics, app version, performance data | Analytics, security, app functionality | Yes, with diagnostics and infrastructure providers |
| Personal Information | Guest player ID, optional platform account ID, support email | App functionality, cloud save, support, security, analytics | Only as needed for the applicable service or request |
To help preserve game progress, the Game may provide local storage, first-party cloud synchronization, or optional platform sign-in features:
We may use information to:
Where required by applicable law, the Game presents a consent or privacy choice before personalized advertising or non-essential advertising SDK processing. Consent choices may be communicated to AppLovin MAX and supported mediation partners. Some providers may independently determine how they process data under their own privacy policies.
You can manage Android advertising controls through your device's privacy or advertising settings. Menu names vary by Android version and device manufacturer. Available controls may include resetting or deleting the Advertising ID, limiting ad personalization, or managing app permissions.
If you decline applicable advertising consent or restrict the Android Advertising ID, core gameplay remains available. Contextual or non-personalized ads may still be shown, and aggregated or privacy-preserving campaign measurement may still occur.
We may share information with service providers that process it for hosting, cloud save, analytics, crash reporting, purchase verification, security, advertising, attribution, fraud prevention, or customer support. The providers actually active may vary by app version, region, consent choice, and the mediation adapters included in the installed application.
We may also disclose information when required by law, to protect users or the security of the Game, to investigate fraud or abuse, or as part of a merger, acquisition, financing, or sale of assets subject to appropriate safeguards.
Where the GDPR or UK GDPR applies, our legal bases may include:
Where consent is required, you may withdraw it through the privacy choices made available in the Game or by contacting us. Withdrawal does not affect processing already carried out lawfully before withdrawal.
We retain information only for as long as reasonably necessary for the purposes described in this Policy. Retention periods depend on the type of information, the need to provide or secure the Game, account or progress status, advertising and fraud-prevention requirements, support and dispute requirements, and legal obligations. Purchase and transaction records may be retained for the period required by tax, accounting, consumer protection, and anti-fraud laws. We delete or anonymize information when it is no longer needed, unless continued retention is legally required.
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure. Data is transmitted using encrypted network connections where supported. No security measure is completely effective, and we cannot guarantee absolute security.
Your information may be processed in countries other than the country where you live, including countries whose data protection laws may differ. Where required, we use appropriate safeguards for international transfers, such as an adequacy decision, Standard Contractual Clauses, or another lawful transfer mechanism.
Depending on your location, you may have the right to request access, correction, deletion, restriction, portability, or objection to certain processing, and to withdraw consent. You may also have the right to complain to a data protection authority.
To submit a privacy request, contact kirin@oukusg.com. To help us locate the correct record, include your in-game player ID and the platform you use. We may need to verify your request before completing it.
Residents of California and certain other U.S. states may have rights to know, access, correct, or delete personal information and to opt out of certain sales, sharing, targeted advertising, or profiling. We do not sell personal information for money. Some disclosures to advertising partners may be treated as "sharing," targeted advertising, or a sale under certain state laws. Where required, you may exercise an opt-out through privacy choices presented in the Game or by contacting us. We will not discriminate against you for exercising applicable privacy rights.
The Game is not directed to children under 13. We do not knowingly collect personal information from children under 13 without legally required parental consent. In regions where a higher age threshold applies to consent-based processing, we follow the applicable local requirement. If you believe a child has provided personal information improperly, contact us so that we can investigate and take appropriate action.
We may update this Privacy Policy to reflect changes to the Game, service providers, legal requirements, or data practices. We will update the Last Updated date and provide any additional notice required by law. Material changes will apply prospectively unless otherwise permitted by law.
If you have questions or privacy requests, contact:
OUKU NETWORK TECHNOLOGY PTE. LTD.
Email: kirin@oukusg.com
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